Blackboard is supported using the Brenau Online Self Support site.  This site allows users to browse the collection of articles related to Blackboard and other univeristy online resources.  You can also use this site to submit trouble tickets, questions, and feedback. 

While most articles are generally available there are some protected depending on your role in the university.  You can use the "Login" feature located in the upper right to gain access to these protected articles.

Please note: If you have contacted IT via helpdesk@brenau.edu in the past you have a support account setup.  The password is not the same as your network/email/Blackboard password.  Click "Forgot Password" to get this password delivered to your Brenau email account.

Proceed to Support Site

Are You Looking for Help?

Information Technology, The Online College, The Registar's Office, and the Business Office accept questions and post articles related to Frequently Asked Questions.  To "submit a ticket", which is the method to ask a question of a particular department you will have to have an account in the support portal.  If you have emailed helpdesk@brenau.edu in the past two semesters you have an account. 

Use the directions below after you click on a "Support" link on the Intranet.

To login to the support service:

1. Click on the My Support Tab.

2. Enter your full Brenau Email address.

If you don't know your "support password" - this is different from your normal email password, click on "Forgot Your Password" and it will prompt you for your email and send it to your account.

3. Enter your support password.

Or

Create a new account

1. Follow the on-screen form to complete.

2. Enter a password.

3. It will log you in.

Remember - "Submit a Ticket" provides you with a question form in order to route your request to the right person and department.

Please be aware that there is a type of spam that is going around that asks users to send their usernames, passwords, etc to an email address on the Internet (not a Brenau address).  If you do this, your Brenau account will be compromised.  

The subject contains "EDU WebMAIL Users" but may vary.

It is vitally important that you do not give out your Brenau username and password information to *ANYONE* including supposed IT staff members.  We will never ask you for your password since we can always reset it to the default value.  There is no need for us to know your current account password – ever. 

Please call the Brenau Helpdesk at 770-538-4774 if you have questions or concerns.  Also – please call us if you have already fallen prey to one of these schemes and sent your password to someone on the Internet.