24/7 Phone & Email Support
We recommend all students, faculty, and staff run anti-virus software on their personal computing equipment.
How To Get Help
You can Email the Helpdesk with your day-to-day computing, telecom, and cable television issues at firstname.lastname@example.org. You can also use our Support Knowledge Base, filled with many of our Frequently Asked Questions. There is also a “Submit a Ticket” option where you can provide details about your request. If your support need is urgent, call 770-538-4774. To ensure the fastest possible response time to your issue, always use the Helpdesk and never attempt to contact technicians directly as their schedules change.
Hours: Monday – Friday 8:30 a.m. to 5:00 p.m. Phone and Email Support 24 x 7
Helpdesk Location: Redwine Tech. Ctr. Room 105 – Trustee Library – Gainesville Campus
About Brenau IT
The Information Technology Team (IT) is responsible for providing and supporting all aspects of campus computing, telecommunications, and cable television. IT’s mission is to work in collaboration with members of the Brenau community to facilitate the use of current and emerging information technology resources. The Brenau community served by IT includes faculty, staff, students, alumni, parents, prospective students, retired faculty, trustees, vendors, contractors and all other individuals and organizations that interact with the University.
The range of systems and services supported include Brenau-owned devices that provide teaching, learning, research and administrative functions. The systems and services touch virtually every aspect of campus life and are central to the academic enterprise as well as the administrative processes of the University.
Note: The Brenau IT department does not directly support personal computers owned by students, faculty, or staff although we can offer advice and suggestions regarding local repair vendors.